• Senior IT Analyst

    Location US-PA-King of Prussia
    Posted Date 2 weeks ago(1/8/2019 4:06 PM)
    Job ID
    4905
    Category
    Information Technology
    # Positions
    1
    Type
    Regular Full-Time
  • Overview

     Get To Know Us:

    Join Morgan Properties, one of the nation’s largest and fastest growing property management companies. Our award-winning employees are dedicated to providing our residents with a quality residential living experience every day. Morgan Properties, a family run company, was founded in 1985 by our CEO and President Mitchell Morgan. As of 2018, we currently own and operate 150 residential properties spread throughout 10 states. Our company thrives on a culture of creativity, communication and collaboration, where every position is essential and every employee is valued. Morgan Properties is a Philadelphia area based company and has been recognized as a “Top Workplace” in the Philadelphia metropolitan area for the past five years. We’re always looking for passionate professionals to join our team. If you meet the requirements listed and are interested, please submit your resume for consideration

     

    What you will be doing:

     

    The IT Analyst reports directly to an IT Manager and is responsible for responding to problems and questions pertaining to all systems applications and provide technical guidance to software application users and consult with vendors and other systems support personnel to identify and correct problems. Provide production support for SSOPs and Yardi to site personnel and home office. He/She will assist in development of training materials and programs based on frequently asked questions.


    What we’ll expect from you:

     

    • Field and answer questions related to policies and procedures.
    • Documenting calls and producing reports.
    • Assist in resolution of calls for assistance.
    • Executes production schedule tasks within required time frames.
    • Performs administrative tasks within company software programs
    • Analyzes calls and escalates issues to appropriate personnel as warranted to resolve issues.
    • Assist in developing training and programs based on needs identified through help desk calls.
    • Develops training programs as new policies and procedures are implemented.
    • Assists in development and updating policies and procedures as needed.
    • Bachelor's degree (B. A. or B. S. in IT-related discipline preferred) from four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Real Estate industry and bookkeeping/accounting preferred.
    • Analyst must have customer support skills.

     

    The “Benefits” of Employment:

     

    • Employee referral payment program
    • Educational Enhancement Program
    • Medical, Dental, and Vision benefits
    • Life/AD&D Insurance
    • Long and short term disability
    • Retirement Plan - 401(k) Plan
    • Discount on an apartment with any one of our properties
    • Free access to pool and fitness center
    • Discount on PC Richards Appliances
    • Discount on Verizon wireless products/phone plans
    • Discounts on CDW Computer Centers pro

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